Navigating Difficult Conversations with Patients and their Families (8/20/2025)

Location PDI 122 (Front Classroom)

Prerequisite None

Full Schedule Wednesday, August 20, 2025 from (9:00 AM to 12:00 PM) EST

Facilitator Dr. Tori Lockler - University of South Florida

Description

Whether the conversation is about Advanced Directives, illness management, death and dying, family strain, or procedure related fear and concern, a healthcare practitioner should be ready to navigate those discussions in a way that is calming and helpful to the patient and their family.

Learning Objectives As a result of attending this session, you should be able to:

• Define difficult conversations in healthcare settings
• Explain the types of topics and responses that can make a discussion with a patient or family difficult
• Describe effective communication, including framing and sense-making
• Employ strategies to improve communication skills with patients and families

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