Continuous Operational Improvement (10/25/2024)

Location PDI 125- Back Classroom

Prerequisite None

Full Schedule on Friday, 10/25/2024 from (1:00 PM - 4:00 PM) EST

Facilitator Dr. Zachary Pruitt - USF

Description

Everyone has said to themselves, “There’s got to be a better way to this.” And yet, many team members are reluctant to give feedback, ask questions, or make suggestions for new ways to work. This 3-hour course will cover topics associated with the 4 Ps of continuous operational improvement, including 1) philosophy, 2) processes, 3) people, and 4) problem-solving. Team members will learn to expose wasteful practices within systems, to identify root causes of mistakes, and to solve problems on their own. A new outlook will be presented to help team members turn everyday problems into improved operations without sacrificing quality and safety.

Learning Objectives As a result of attending this session, participants will:

• Describe how to embrace problems as opportunities for improvement
• Differentiate between uncovering system problems and blaming people for mistakes
• Articulate language about improvements that highlights the benefits to patients
• Identify new ways of working that address the root causes of problems
• Embrace problem-solving of individuals and informal teams

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