Best Practices in Electronic and Digital Communication

Session Date and Time:

Wednesday August 19 from 10:00 AM-12:00 PM EST

Location:

TGH Innovation Center in room IT106 at 1205 E. 5th Ave., Tampa, FL 33605

Course Description:

In today's healthcare environment, leaders communicate across multiple digital platforms every day. This engaging module helps leaders use email, Teams, Wambi, Krew Social, EHR messaging, shared documents, and other digital tools more effectively by establishing clear expectations, reducing information overload, and choosing the right communication channel for the right purpose. Participants will learn practical strategies to enhance clarity, improve responsiveness, strengthen collaboration, and build trust in a fast-paced, technology-driven workplace.

Course Learning Objectives

By the end of this module, participants will be able to:

• Set clear expectations for response times and actionable requests across digital platforms?
• Determine when to use asynchronous vs. synchronous communication?
• Apply professional etiquette standards in Teams, Wambi, Krew Social, email threads, shared documents, and EHR messaging?
• Reduce information overload and digital fatigue for themselves and others?
• Use the AKTiVe principles to strengthen trust and clarity in electronic communication?

Instructor Contact Information:

• • Email: dginsberg@tgh.org

Instructor Bio:

Dr. Dian Ginsberg serves as the Learning Institute Consultant at Tampa General Hospital, where she leverages her extensive expertise in program development and wellness to support the hospital's educational initiatives. In this capacity, she plays a pivotal role in designing and facilitating programs that drive leadership development, enhance staff performance, and promote overall well-being.